AI automation agency · Australia
Practical AI for Australian small business — run like infrastructure.
AI4SMB is an AI automation agency with MSP discipline: audit first, build on the systems you already run, then manage it like it matters. Flagship: an AI receptionist on your existing phone number. No hype, no rip-and-replace.
Built by PearceIT — a managed services provider that has run business phone systems for decades.
In short: AI4SMB is an Australian AI automation agency for small business, founded by Matt Pearce — 32 years in IT and operator of the managed services provider PearceIT. It starts with a fixed-fee AI Opportunity Audit, and its flagship AI Receptionist answers your existing phone number with an Australian-sounding voice. This website is itself AI-built and AI-maintained, with the ranking results published publicly.
The problem
Every missed call is lost revenue — and you already know it.
After-hours calls that go to voicemail. Admin drowning the owner. A vague sense you should be using AI, plus a healthy distrust of the hype and a real worry about where your client data ends up. We build for exactly that: appointment-based Australian businesses where the phone is the front door.
Why us
Four things the widget shops can't say.
Telephony depth
Competitors hand you a new number and a widget. We integrate into the PBX you already run — Yeastar, 3CX, whatever — because we have deployed phone systems for decades, and we are migrating our own operation to Yeastar right now. Integration and operations are the moat, not the voice alone.
MSP-grade operations
Security posture, monitoring, backups, support SLAs. AI run like infrastructure, not a demo that falls over on a Tuesday.
Privacy option
Self-hosted and local-model capability for businesses with confidential data — clinics, professional services, anyone who cannot send client records to a US API.
Founder E-E-A-T
Matt Pearce, 32 years in IT, running a managed services provider. Real person, real infrastructure, real deployments — not a reseller badge.
Flagship
The AI Receptionist
It answers when your team can't — after hours, during the rush, when both lines are busy. It sounds Australian, and critically, it plugs into the PBX you already run (Yeastar, 3CX and others) instead of handing you yet another number and a widget to babysit.
- Works with your existing phone system — no rip-and-replace
- After-hours and overflow handling so calls stop leaking
- Run like infrastructure: monitored, backed up, supported
How to work with us
Start small. Scale what works.
Most people start with an audit. From there it's a fixed-scope build, then an optional retainer that runs the AI like the rest of your infrastructure.
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Front door
AI Opportunity Audit
Audit, analysis and a written report: where AI actually pays back in your business, what to do first, and the ROI estimate behind each move.
Book an audit call → -
Flagship · limited spots
AI Receptionist — Founding Pilot
An AU-sounding AI receptionist wired into the phone system you already run. The AU-voice stack is still being built — founding-pilot spots include direct founder involvement, and the first cohort is who it gets proven with.
Apply for a founding spot → -
Project
Implementation Sprint
Fixed-scope builds straight from your audit roadmap. We implement the automations, wired into your real systems and run like infrastructure.
Start from an audit → -
Retainer
AI Managed Services
AI run like infrastructure — monitored, backed up, supported to an SLA. Tiered from a managed receptionist up to a fully AI-managed content and SEO engine. This is managed intelligence: the discipline of an MSP applied to AI.
Talk retainers →
Pricing is being finalised — see the services page for what each tier includes, or ask on an audit call.
Not sure where AI actually pays back?
Start with an AI Opportunity Audit. You get a prioritised map of where automation earns its keep in your business — and a roadmap you own, whether you build it with us or not.